Frequently Asked Questions

Question 1

How often should I service my boiler?

Accepted Answer

We recommend an annual boiler service, ideally before the heating season begins in autumn. Regular servicing keeps your boiler running efficiently, extends its lifespan, and is often a condition of your manufacturer's warranty. Our Gas Safe registered engineers carry out thorough checks on all makes and models.

Question 2

How long does a boiler installation take?

Accepted Answer

A straightforward like-for-like combi boiler swap typically takes one day. A full system change or new installation — including moving the boiler location or upgrading pipework — may take two to three days. We'll give you a clear timeline when we survey the job.

Question 3

What boiler brands do you install?

Accepted Answer

We install and service all major brands including Worcester Bosch, Vaillant, Baxi, Ideal, and Viessmann. We'll recommend the best option for your home's size, hot water demand, and budget.

Question 4

My boiler keeps losing pressure — what should I do?

Accepted Answer

A boiler that repeatedly loses pressure usually has a small leak somewhere in the system, a faulty pressure relief valve, or an issue with the expansion vessel. You can re-pressurise it yourself using the filling loop, but if it keeps dropping you should call us so we can diagnose and fix the root cause.

Question 5

Can you install a smart thermostat with my new boiler?

Accepted Answer

Yes — we install and configure smart thermostats including Nest, Hive, and Worcester Wave. A smart thermostat can reduce your heating bills by up to 30% by learning your schedule and letting you control your heating remotely.

Question 6

Do you offer emergency call-outs?

Accepted Answer

Yes. We respond to plumbing and heating emergencies across Ipswich and Suffolk. Call us on 01473 561159 and we'll get an engineer to you as quickly as possible. We charge a competitive call-out fee with no hidden extras.

Question 7

What counts as a plumbing emergency?

Accepted Answer

Common emergencies include burst pipes, severe leaks, no hot water in winter, a boiler that has completely stopped working, blocked drains causing flooding, and gas smells. If you suspect a gas leak, leave the property immediately and call the National Gas Emergency line on 0800 111 999 before calling us.

Question 8

What should I do while waiting for an emergency plumber?

Accepted Answer

Turn off your water at the stopcock (usually under the kitchen sink or where the water supply enters the property) to limit damage. If the leak is near electrics, turn off the power at the fuse board. Take photos of the damage for insurance purposes, then call us on 01473 561159.

Question 9

Are you registered to work on oil boilers?

Accepted Answer

Yes — PROTEC Plumbing is OFTEC registered, which means our engineers are qualified and legally authorised to install, service, and repair oil-fired heating systems. OFTEC registration is the oil equivalent of Gas Safe and gives you the same peace of mind.

Question 10

How often should an oil boiler be serviced?

Accepted Answer

Oil boilers should be serviced every year, ideally in late summer before the heating season. An annual service keeps the burner running cleanly, reduces fuel consumption, and is usually required to maintain your manufacturer's warranty and home insurance cover.

Question 11

My oil boiler has stopped working — what should I check first?

Accepted Answer

First check your oil tank level — running out of fuel is the most common cause of a sudden shutdown. If there's oil in the tank, check the boiler's reset button (usually a red button on the burner). If it fires and then locks out again, call us — there's likely a fault with the burner, nozzle, or fuel filter that needs a professional to diagnose.

Question 12

Do you supply bathroom suites as well as fit them?

Accepted Answer

We can supply and fit, or fit only if you've already purchased your suite. We work with trusted suppliers and can help you choose fixtures that suit your budget and style. We handle all plumbing, tiling, and finishing work.

Question 13

How long does a bathroom installation take?

Accepted Answer

A standard bathroom replacement typically takes three to five days. Larger projects involving structural changes, underfloor heating, or full tiling can take up to two weeks. We'll give you a detailed schedule before work begins.

Question 14

Do you work on new build properties?

Accepted Answer

Yes — we have extensive experience on new build projects, working with developers and self-builders across Suffolk. We handle first and second fix plumbing, heating system installation, and commissioning.

Question 15

Are you Gas Safe registered?

Accepted Answer

Yes. All our engineers who work on gas appliances are on the Gas Safe Register — the official list of gas engineers legally allowed to work on gas in the UK. You can verify our registration at gassaferegister.co.uk. Never let an unregistered engineer work on your gas appliances.

Question 16

Do you provide written quotes?

Accepted Answer

Yes — we always provide a written, itemised quote before any work begins so you know exactly what you're paying for. There are no hidden charges. For emergency call-outs we'll confirm the call-out fee upfront and quote for any additional work before proceeding.

Question 17

What areas do you cover?

Accepted Answer

We cover Ipswich and the surrounding Suffolk area, including Woodbridge, Stowmarket, Needham Market, Diss, Stowupland. If you're unsure whether we cover your area, give us a call on 01473 561159.

Question 18

Are you on Checkatrade?

Accepted Answer

Yes — you can find our reviews and verified profile on Checkatrade. All our work is vetted and our engineers are background-checked, giving you complete confidence when you invite us into your home.

Boilers & Central Heating

Emergency Plumbing

Oil Heating & OFTEC

Bathrooms & General Plumbing

Pricing & Qualifications

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