Preservation of your privacy is extremely important to PROTEC Plumbing and Heating Ltd. We are committed to letting you know how we use your personal information and to making only responsible use of your data. References within this policy to “we”, “us”, “your” or “our” are referring to PROTEC Plumbing and Heating Ltd.

Information about you

We will collect personal information from you when you or your organisation enquires about our service(s). The data collected may include your full name, email address, location and telephone number. It may be necessary for us to collect additional, non-personal information from you to be able to provide our services to you.

Our use of this information

Your personal information will only be used will only be used to process your request(s), to provide you with our services and to provide you with relevant information where it is necessary to do so.

In some circumstances, we will share your information with our carefully chosen subcontractor(s) if required to provide a service which you have requested.


We take every reasonable precaution to prevent the loss, misuse or alteration of the information which you provide to us.

Communications from PROTEC Plumbing and Heating Ltd may be sent to you via email. For your ease of use and to increase compatibility, we do not send communication in an encrypted format unless you specifically ask for us to do so. Please be aware; email, unless encrypted is not a fully secure method of communication. Although we endeavour to keep our technological systems and communications protected against computer viruses and other harmful content, we will not bear responsibility for all communications being free from computer viruses. Please ensure that you keep your anti-virus protection up to date at all times.


We use cookies to optimise your experience on our website. If they are used, it will be to ensure that you have a pleasant experience and to enable us to provide our service(s) to you. We will not use cookies unless we deem them to be necessary. For further information regarding the use of cookies on this website, please refer to our cookie policy.

Other information

If you would like to correct or update any information which we hold, or if you would like us to delete your data from our records, please email us at: [email protected]

This privacy policy may be updated from time to time. You do not need to be notified of changes. Thus, please ensure that you check this policy periodically.

Links within this website to other websites are not covered by this privacy policy. For information regarding how your privacy is protected on third party websites, please refer to their policies.